Fusion Contact Centers Employee Directory

Outsourcing and Offshoring ConsultingArizona, United States501-1000 Employees

Building customer relationships isn’t so easy any more. Today’s digital-age buyers would rather text than talk. They shop by click-and-order, not brick and mortar. “Customer loyalty” is almost an oxymoron: if you can’t help them right away, they will hit the web and find someone else who will. This detached form of buying and selling makes it more important to build meaningful relationships that create loyal customers. Flourishing sales need deep-rooted relationships. People quickly see through the scripted lines and phony robo-chats that most companies pass off as “customer care.” Every contact is a rare opportunity to set your company apart in the hearts and minds of your audience. It’s your chance to create a human connection -- whether it’s a product order, a service inquiry or a complex tech support issue. Let Fusion help you re-connect with your customers. At our regional centers in California and Nevada, we coach our people in grammar and social networking -- not just sales and service -- skills that cut through the detachment of digital commerce. The result: we do more than placate your customers. We create meaningful conversations that lead to repeat purchases and raving fans.

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