1Call Direct Employee Directory
Telephone Call CentersScotland, United Kingdom51-200 Employees
1Call Direct is a mid-sized telephone call center operator based in Glasgow, Scotland. The business traces its origins to London, where it was founded in 1988 as Hotlines Telemarketing Ltd, with the Glasgow branch opening in June 2000 and rebranding to 1Call Direct in October 2003. It offers acquisition and sales outsourcing services intended to help clients meet targets, reduce risk, and achieve a stronger return on investment across multiple sectors. The company serves clients across diverse industries that seek external support for customer acquisition and sales activities. It operates within the call center industry from its Glasgow base, reflecting its origins in London. A 2018 press report described an expansion of the workforce and the takeover of the VOCA site, along with plans to recruit additional permanent staff.