A Customer's Point of View, Inc. Email Format
Market ResearchGeorgia, United States2-10 Employees
A Customer's Point of View, Inc. is a market research firm that designs and runs programs to simulate real customer interactions, including mystery shopper, mystery rider, and mystery caller assessments. The company also provides training related to these programs to help clients improve service performance. Each engagement is customized for the client to identify performance gaps and the risks those gaps may pose. Based in McDonough, Georgia, the firm serves clients in the United States and internationally. Within the market research field, it maintains a small team focused on evaluating and enhancing frontline service interactions.