Aivo from Engageware Email Format
Technology, Information and InternetMassachusetts, United States51-200 Employees
Aivo from Engageware offers AI-powered customer agents that orchestrate end-to-end journeys across digital channels. The platform combines conversational and generative AI with live support and knowledge automation to scale engagement, helping customers reach outcomes faster while reducing costs and managing risk. It emphasizes agentic workflows, enabling reusable steps to verify, apply, update, and transact across connected systems. Governance features provide policy guardrails and audit trails to keep journeys compliant and consistent. Based in Tewksbury, Massachusetts, the company traces its origins to 2012 and was acquired by Engageware in 2023; it serves leading banks and telecommunications providers across Latin America and holds SOC 2 Type II and ISO 27001 security certifications. In 2026, Engageware announced the launch of Voice Agents, reflecting ongoing expansion of its AI-enabled capabilities.