Arial International, LLC

Business Consulting and ServicesFlorida, United States2-10 Employees

Arial International, LLC is a small firm based in Lakeland, Florida, operating in the business consulting and services sector. Founded in 1992 by Astrid Rial, it positions itself as a global, multicultural, multilingual provider delivering Business Spanish solutions for the U.S. Hispanic market and Latin America. The company offers language proficiency assessments, translations, localization, bilingual training, and e-learning to evaluate and improve Spanish and English business communication for contact center and face-to-face representatives.
In addition to language services, Arial International provides training to enhance customer experience and collections performance, delivering programs to agents, supervisors, and managers in both English and Spanish. Its programs have reached more than 35,000 professionals across 30 countries on six continents, through instructor-led seminars, train-the-trainer courses, e-learning, and webinars. The firm's consulting and training capabilities encompass operations management in financial services, insurance, healthcare, and multichannel contact centers, emphasizing accuracy, compliance, customer satisfaction, and collection outcomes.

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