ATM

Outsourcing and Offshoring ConsultingEngland, United Kingdom501-1000 Employees

ATM Group is a tech-enabled customer operations and revenue partner.

Most outsourced contact centre models optimise for cost and scale. We optimise for ROI, accountability and outcomes - combining real people with smarter technology only where it delivers real value. Where it fits, we take shared risk because we back ourselves.

What we do:
• Contact centre outsourcing: customer service, complaints handling, service desk, tech support, billing & account management, and back-office support
• Revenue generation outsourcing: inbound/outbound sales, lead qualification, acquisition, retention/save, upsell & cross-sell, activations and collections support
• AI-enabled CX optimisation: agent assist, automation, analytics, workflow optimisation and real-time augmentation
• Multilingual customer experience support across voice and digital channels
• Interaction intelligence & automated QA (ATM One): capture and analyse interactions to improve quality, coaching, routing/deflection and performance over time

Where we specialise:
Home (utilities & energy, telecommunications, home services), Health, Leisure (retail & e-commerce, travel & hospitality, entertainment & subscriptions), plus Technology & SaaS across sectors.

Delivery footprint:
Multi-channel, multilingual delivery across the UK, the Netherlands and South Africa, with additional partner coverage in Turkey.

Want an outsourcing partner that’s accountable for outcomes — not just coverage? Let’s talk.

Real People. Smarter Technology. Better Outcomes.

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