Auscontact Association Employee Directory
Industry AssociationsWestern Australia, Australia11-50 Employees
Auscontact Association serves as the industry body for contact centres in Australia. Based in Western Australia, it operates as a not-for-profit organization led by a board of industry experts. It supports organizations across private and government sectors to elevate service across all customer channels by providing access to best practices, industry research, and expert guidance. Its membership spans all industry verticals, reflecting a broad ecosystem within the contact centre environment. It reaches a nationwide audience of more than 1.2 million people who work in or support the contact centre industry, offering impartial advice, research, thought leadership, and insights into emerging trends and technology. In 2022, Auscontact appointed Fran Southward, formerly Assistant Commissioner at the Australian Taxation Office, as CEO.