Digital Transformation Opportunities The Baltimore City Department of General Services actively employs a diverse tech stack, including Microsoft SQL Server, IBM, Cisco, and cloud-based learning platforms like D2L Brightspace, indicating a commitment to innovative technology solutions that can be supported and expanded through tailored IT and cloud services.

Cybersecurity and Data Security The Department has experienced significant cybersecurity challenges, including a ransomware incident and security breaches, highlighting an urgent need for advanced cybersecurity solutions, threat detection, and comprehensive cyber resilience services.

Sustainability and Public Initiatives Their focus on delivering sustainable, cost-effective services and recent initiatives like the Charm City Cleanup and grants for vacant property revitalization suggest opportunities for sustainable technology solutions, environmental impact tools, and community engagement platforms.

Community & Digital Inclusion Partnerships, such as the Intel-powered AI resource lab in underserved areas, demonstrate a focus on digital inclusion, opening avenues for sales of broadband expansion, Internet access solutions, and educational technology to further digital equity initiatives.

Legal and Compliance Support Ongoing legal actions related to financial services and online gaming indicate a need for compliance, risk management, and legal tech solutions to support the City’s efforts in safeguarding citizens and maintaining regulatory standards.