BenchmarkPortal

TelecommunicationsCalifornia, United States11-50 Employees

BenchmarkPortal operates in the telecommunications sector as a global provider of call center benchmarking, certification, training, and consulting. It maintains what is described as the world's largest database of call center metrics and applies evidence-based analysis to help managers improve operations. The company is based in Santa Barbara, California, and traces its roots to 1995, founded by Purdue University researchers; it is currently led by Bruce Belfiore.

Its services are designed for customer contact managers across industries seeking to boost efficiency and effectiveness. The organization offers educational programs and events, including The College of Call Center Excellence and an online industry talk show, CallTalk, as well as the annual Call Center Campus Week to share practical research. A Center of Excellence distinction was awarded to BenchmarkPortal in 2023, and in 2026 the company announced a collaboration with CallFinder to deliver its Learning Channel+ training content to CallFinder clients.

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