Birdie AI

Software DevelopmentCalifornia, United States51-200 Employees

Birdie is a Customer Intelligence Platform that enables CX teams to lead customer-centric, data-backed decisions across the organization. Using AI, Birdie centralizes customer feedback, interactions, and behavioral signals into a single intelligence layer, correlating insights with business metrics and continuously prioritizing what matters most.
Birdie processes 50+ million customer interactions per month across surveys, support tickets, calls, chats, reviews, and social channels. Leading fintech, marketplace, and product-led SaaS companies — including Nubank, Upwork, Betterment, Experian, and Patreon — use Birdie to uncover friction across complex customer journeys and connect CX insights to retention, growth, and operational efficiency.
With products like VoC OS and Agent QA, Birdie replaces manual analysis and sampling with 100% interaction coverage, automated root-cause detection, and closed-loop execution, giving complete visibility across customer signals, uncovering root causes in days instead of weeks, and focusing resources on initiatives that improve retention, operational efficiency, and growth. The result is stronger cross-functional alignment, faster execution, and clear ROI from customer experience initiatives.

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