Contact Center Focus Target Blackbird’s core service area in contact center design, deployment, and workforce optimization to position offerings around Avaya and Verint integrations, performance analytics, and self-service channel enhancements.

Small Firm Scale With 2-10 employees and revenue in the 1M–10M range, tailor value propositions to lean IT service teams, offering scalable, quick-implementation projects and clear ROI tied to extended partnerships and recurring support.

Technology Stack Leverage their current tech footprint (WordPress, PHP, jQuery, analytics, and form tools) to propose modernization, secure integrations, and maintenance services that complement existing systems while exposing upgrade paths for AES, Control Manager, and WFO solutions.

Expansion Opportunities Propose managed services and training packages that expand from initial deployments into ongoing optimization, licensing, patching, and upgrades, creating recurring revenue as a trusted advisor for continuous improvement.

Geographic Target Prioritize a regional approach in Georgia and nearby markets with contact center operations, offering cost-effective, rapid-onboarding engagements and regional support to accelerate time-to-value.