Botmind | E-commerce Customer Support Automation | Hybrid Chatbot Email Format

Technology, Information and InternetÎle-de-france, France11-50 Employees

Botmind provides a SaaS platform designed for e-commerce firms to enhance customer support by automating frequent inquiries through a hybrid chatbot that fits into existing helpdesk workflows. By handling routine questions, the solution helps reduce support costs and frees human agents to focus on higher-value tasks, with the aim of improving overall customer experience. The company is based in Paris, Île-de-France, and operates in the technology, information and internet sector with a small to mid-sized team.

Founded in 2017, Botmind has pursued ongoing innovation in AI-powered customer support and has earned recognition within the French AI ecosystem. In December 2025, the firm received a silver medal at the IA Awards for platforms that integrate AI into e-commerce growth levers, illustrating its standing in the industry.

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