CCNG - Contact Center Network Group Employee Directory

Industry AssociationsTexas, United States11-50 Employees

CCNG, or Contact Center Network Group, is an industry association based in Dallas, Texas, founded in 1991. The organization operates as a membership-driven community for customer care leaders, emphasizing peer-to-peer exchange and unbiased information sharing that transcends specific technologies. Over more than 25 years, CCNG has evolved alongside the customer care industry, which has progressed from basic 1-800-number support to multi-channel service, while maintaining a focus on trustful relationships and ongoing learning.

Framed within the industry of industry associations, CCNG serves professionals seeking practical insights and best practices to improve customer experience. Its approach centers on creating a forum where members can compare experiences, discuss solutions, and voice perspectives among peers, rather than being tied to particular products or vendors. The organization highlights recent initiatives such as recognizing best practices to deliver high-value customer experience and hosting events to facilitate critical conversations for CX leaders.

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