Center for the Study of Services Employee Directory

Market ResearchDistrict of Columbia, United States51-200 Employees

Center for the Study of Services (CSS) is a nonprofit organization based in Washington, DC, with a focus on healthcare-related research, analysis, and reporting. The organization conducts large-scale survey research, collecting data from health plan members and patients to measure experiences and outcomes, and holds multiple CAHPS certifications across various programs. CSS also provides data analysis, reporting, and data delivery services, including case-mix adjustment, benchmarking, and fully annotated data files to support quick interpretation of results. In addition to its measurement work, the firm develops tools and systems for provider directories, cost modeling, and health plan comparison, and collaborates with federal agencies and health exchanges to design public quality reporting systems and to support consumer decision-making. CSS serves research organizations, federal agencies, health plans, providers, and state exchanges, positioning itself within the market research sector focused on healthcare experience, quality, and cost transparency.

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