What departments does CertainlyCX have?

CertainlyCX has employees across 2 departments including Support, Operations.

What is the largest department at CertainlyCX?

The largest department at CertainlyCX is Support with 1 employees.

Where are CertainlyCX employees located globally?

CertainlyCX has employees across 3 continents and 4 countries including Philippines, United States Of America, Peru, Colombia.

How has CertainlyCX's team size changed over time?

CertainlyCX's team has decreased from approximately 26 to 25 employees based on available data.

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CertainlyCX Employee Directory

Outsourcing and Offshoring ConsultingOhio, United States11-50 Employees

CertainlyCX operates as a boutique business process outsourcing provider, specializing in building and managing customer-support teams for a range of clients from startups to established eCommerce brands. The company supports multiple channels—including email, phone, chat, SMS, and social media—to deliver consistent, high-quality service. A key focus is preserving each client's unique brand voice across all touchpoints.

Based in Columbus, Ohio, CertainlyCX sits within the outsourcing and offshoring consulting sector as a small to mid-sized firm offering tailored customer service operations. It emphasizes scalable teams that align with a client’s growth and customer expectations, providing reliable support across customer touchpoints.

CertainlyCX Global Highlights

Asia
24

Philippines
24

North America
10

United States Of America
10

South America
8

Colombia
5
Peru
3

CertainlyCX's Leadership

J. P. A. J. F.
Support Specialist
Mobile Phone
Email
J. M. M.
Operations Coordinator
Mobile Phone
Email

CertainlyCX Employee Metrics

100%

50%

2026

2025

Support
Business Development
Branding
Business
Community & Social Services
Other
Education
Human Resources

Contact profiles from CertainlyCX

Name

Title

Contact

Location

Last Update

J. P. A. J. F.
Support Specialist
Mobile Phone
Email
Philippines, Metro Manila
May 21, 2025
J. M. M.
Operations Coordinator
Mobile Phone
Email
Philippines, Metro Manila
Sep 17, 2026

Frequently Asked Questions

What is CertainlyCX known for?

CertainlyCX was founded in 2021 and operates in the Outsourcing and Offshoring Consulting industry. Explore CertainlyCX's company overview page for more information.

What is CertainlyCX's most common email format?

CertainlyCX employees' email format typically follows the pattern of FirstL@certainlycx.com. Trying to find reliable and up-to-date employee contact data? Find more CertainlyCX email formats with LeadIQ.

How many employees does CertainlyCX have currently?

CertainlyCX has approximately 44 employees as of August 2026. These team members are located across 3 continents, including Asia, North America and South America.

Who are CertainlyCX's key employees and leadership?

As of August 2026, CertainlyCX's key employees include:

Support Specialist: J. P. A. J. F.
Operations Coordinator: J. M. M.

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CertainlyCX Employee Directory

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