Digital Citizen Services City of Aberdeen operates multiple public services and relies on a Sitefinity-based portal; opportunity to modernize the citizen experience with an enhanced online portal, streamlined service requests and payments, and improved permitting workflows across municipal services.

Utilities Data Modernization With core water and sewer services generating significant annual revenue, there is a basis to pursue data-driven utility management, including improved billing, reporting, and customer engagement through integrated analytics and a modern customer portal.

Public Safety Technology Police, fire, and EMS operations can benefit from integrated records management, incident reporting, and dispatch/operational analytics, offering cross-sell of governance-grade software and interoperability with the existing ASP.NET/Apache stack.

Permitting Digitization Economic development and land use regulation processes can be accelerated with workflow automation, e-permitting, case management, and digital signatures to improve efficiency and transparency for local developers and residents.

IT Stack Optimization Current tech stack shows a mix of Sitefinity, PHP, ASP.NET, and Apache; there is an opportunity to consolidate platform, bolster security, and offer managed hosting, modernization, and analytics services to improve site performance and compliance.