Tech Modernization The City of Keller already relies on document management and automation tools (Laserfiche, PandaDoc) and opensource/library systems (Koha) along with modern web and server technologies. This presents a clear opportunity to offer a cohesive IT modernization package that includes enterprise content management, e-signature workflows, library system updates, and mobile-friendly portals to streamline permits, records, and citizen services across departments.

Public Safety Ops Recent leadership changes in the public safety space and ongoing field operations create an opening for modernized incident reporting, data analytics, and records management solutions tailored to municipal police workflows. Propose evaluated options for RMS, CAD integration, analytics dashboards, and training platforms to improve response times and transparency.

Citizen Services The city’s active community programs and partnerships (pet reunification, events) suggest demand for citizen-centric platforms. Offer customer relationship management, digital service portals, permit processing, and case management to improve resident engagement and streamline service delivery for animals, permits, and community events.

Infrastructure Projects Past contracts for infrastructure rehabilitation (e.g., pump stations) indicate ongoing capital projects and vendor engagement. Position construction project management, contract documentation, bid management, and secure document handling as core services to support capital programs and regulatory compliance.

Data Security & Compliance Existing use of secure document tools and partnerships with community organizations points to a need for robust data governance, retention policies, and secure data disposal. Propose integrated records management, e-signature, and retention compliance solutions to protect information across departments and support shredding and privacy initiatives.