City Power

Appliances, Electrical, and Electronics ManufacturingGauteng, South Africa1001-5000 Employees

o	All customers are correctly and timely billed.
o	Adjustments correctly calculated and       meter  readings correctly captured.
o	Investigate all unbilled accounts.
o	Ensure the correctness of the tariffs.
o	All miscellaneous charges are raised.
o	Change customer meters on the system.
o	All billing journals are correctly captured
o	Creation of IMs
o	Team Work
o	Obtaining information from internal or external stakeholder’s in-order to do the necessary changes on customer’s account.
o	Adhering to business rules (RASI) and by laws
o	Finalisation of customers’ accounts.
o	Finalization of water meters 
o	Timely resolution of customer queries as per NRS047:
-	Telephonic queries
-	Pega queries
-	Faxed queries
-	Walk – in – customer queries
-	Letter queries
-	E-mail queries
o	Seeing walk-in customers.
o	Team work


o	Submission of Reports:
-	Faulty meters
-	Change meters
-	Meter inspections
-	Wrong readings
-	Number of implausible and outsorts
-	Number of unbilled accounts
-	Account queries, reversals and estimated accounts both system and manual.
-	Number of check readings.
-	Number of memos, adjustments and accounts easy billed.
•	Investigation and finalization of refunds.

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