Clear Harbor
Outsourcing and Offshoring ConsultingAlabama, United States501-1000 Employees
Clear Harbor, based in Birmingham, Alabama, operates in the outsourcing and offshoring consulting sector with a focus on customer care. Its CLEAR REFLECTION Services for Customer Care aim to extend a client's customer-care model through a nearshore solution that mirrors the client's brand identity and standards. The approach relies on a defined talent selection process to assemble agents who think, plan, and perform beyond scripts, helping safeguard the client's brand when interactions and back-office work are handled outside the company. The company targets organizations seeking to preserve brand integrity in outsourced customer-care operations, positioning itself apart from traditional large BPO providers. In 2025, it announced Brand-Centric Outsourcing for Education, reflecting an expansion of its brand-mirroring approach. Later that year, it disclosed an expansion in Dominica to create 300 jobs, illustrating growth beyond its U.S. base.
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