CommunityWFM Employee Directory

Software DevelopmentTexas, United States11-50 Employees

CommunityWFM is a software developer specializing in workforce management for contact centers. The company provides forecasting and scheduling tools aimed at simplifying agent planning, with a focus on customer service and streamlined deployment methods. Its offerings have evolved into two product versions, Essentials and Enterprise, reflecting a range of capabilities for different organizational needs. Based in Richardson, Texas, the firm has positioned itself as a partner to notable brands in the United States through a dedicated approach to workforce management and customer support.

Founded in 2005 by experienced workforce management consultants, CommunityWFM has expanded from its early solutions to incorporate modern developments, including cloud deployment and AI-driven forecasting to enhance accuracy and efficiency. The company operates within the software development industry and serves a workforce management niche for contact centers. Recent activity includes integration and platform enhancements, underscoring ongoing product evolution in response to market demand.

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