Concentra Solutions Email Format

Business Consulting and ServicesGeorgia, United States51-200 Employees

Concentra Solutions is a mid-sized firm in the business consulting and services sector that concentrates on optimizing contact center performance through quality assurance, with a focus on regulatory compliance and customer experience. The company reviews recorded calls, analyzes outcomes, and reports findings to help agents adhere to standards such as Dodd-Frank, HIPAA, and PCI while engaging customers in a respectful and productive manner. Its client base spans financial services, insurance, utilities, healthcare, hospitality, entertainment, publishing, telecommunications, and other industries.

Based in Alpharetta, Georgia, the firm positions itself as a partner that improves client sales and productivity through monitoring and assessment of contact center interactions. A leadership appointment to Chief Operating Officer was announced in late 2020.

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