Credit Protection Association

Financial ServicesTexas, United States51-200 Employees

Credit Protection Association is a mid-sized financial services company based in Dallas, Texas. Founded in 1977, CPA pioneered low-balance, high-volume collections for the cable television sector and has since expanded to serve utility, retail, and telecommunications clients. The firm offers end-to-end collections services that span the delinquency cycle, from early payment outreach to third-party write-off recovery. 

CPA emphasizes early-delinquency outreach through live-agent contact, customized scripts, skip tracing, and automated payment reminders to support timely payments and retention. For write-off collections, the company combines credit scoring with behavior analysis, backed by a broad set of debtor letters, outbound and inbound calling, and credit bureau tracking with round-the-clock online account monitoring. Its equipment recovery program leverages decades of experience in cable and subscription television, using multiple touchpoints by phone and mail to maximize returns, and the firm holds an A rating from the Better Business Bureau along with InsideARM.com’s Best Places To Work In Collections designation.

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