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Customer Relationship Metrics Employee Directory

Management ConsultingVirginia, United States11-50 Employees

Customer Relationship Metrics designs and implements post-call surveys delivered through IVR systems for contact centers. The company highlights a proprietary Survey Calibration process intended to ensure data integrity and earned trust in agent performance results. Its outputs feed into performance management, quality assurance programs, and strategic decision making around customer experience. Headquartered in Sterling, Virginia, the firm serves contact centers aiming to improve sales and service while reducing costs by identifying the agent behaviors that influence key metrics such as NPS, customer satisfaction, customer effort, and first-contact resolution. The firm offers hosted data collection and reporting where needed and uses a pay-as-you-go model for its managed service programs. With about two decades in operation, its work has been included in JD Power's Contact Center Certification program, CIAC certification, and CCXP certification.

Find Customer Relationship Metrics employees' phone numbers or email addresses

Customer Relationship Metrics Global Highlights

Location
Employees

North America
7

Minus sign iconPlus sign icon
  • United States Of America
    7

Customer Relationship Metrics's Leadership

  • Chief Technology Officer at Customer Relationship Metrics
    M. G.
    Chief Technology Officer
    Mobile Phone
  • Senior Vice President Of Sales And Marketing at Customer Relationship Metrics
    J. R.
    Senior Vice President Of Sales And Marketing
    Mobile Phone
  • Contact Center Insights Manager at Customer Relationship Metrics
    K. A.
    Contact Center Insights Manager
    Mobile Phone
  • Survey Calibration Analyst at Customer Relationship Metrics
    M. D.
    Survey Calibration Analyst
    Mobile Phone
  • Employee at Customer Relationship Metrics
    J. G.
    Mobile Phone

Customer Relationship Metrics Employee Metrics

100%
50%
0%
2026
2025
  • Consultant
  • Other

Contact profiles from Customer Relationship Metrics

Name
Title
Contact
Location
Last Update
  • Chief Technology Officer at Customer Relationship Metrics
    M. G.
    Chief Technology Officer
    Mobile Phone
    UNITED STATES
    Oct 23, 2024
  • Senior Vice President Of Sales And Marketing at Customer Relationship Metrics
    J. R.
    Senior Vice President Of Sales And Marketing
    Mobile Phone
    Oct 16, 2024
  • Contact Center Insights Manager at Customer Relationship Metrics
    K. A.
    Contact Center Insights Manager
    Mobile Phone
    United States
    Feb 18, 2026
  • Survey Calibration Analyst at Customer Relationship Metrics
    M. D.
    Survey Calibration Analyst
    Mobile Phone
    United States
    Mar 24, 2026
  • Employee at Customer Relationship Metrics
    J. G.
    Mobile Phone
    UNITED STATES
    Oct 10, 2025

Frequently Asked Questions

What is Customer Relationship Metrics known for?

Minus sign iconPlus sign iconCustomer Relationship Metrics operates in the Management Consulting industry. You can contact Customer Relationship Metrics's main corporate office by phone at
+1-703-430-****
. Explore Customer Relationship Metrics's company overview page for more information.

What is Customer Relationship Metrics's most common email format?

Minus sign iconPlus sign iconCustomer Relationship Metrics employees' email format typically follows the pattern of First@metrics.net. Trying to find reliable and up-to-date employee contact data? Find more Customer Relationship Metrics email formats with LeadIQ.

How many employees does Customer Relationship Metrics have currently?

Minus sign iconPlus sign iconCustomer Relationship Metrics has approximately 11 employees as of July 2026. These team members are located across 1 continents, including North America.

Who are Customer Relationship Metrics's key employees and leadership?

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As of July 2026, Customer Relationship Metrics's key employees include:

  • Chief Technology Officer: M. G.
  • Senior Vice President Of Sales And Marketing: J. R.
  • Contact Center Insights Manager: K. A.
  • Survey Calibration Analyst: M. D.
  • : J. G.

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