Daktela Employee Directory
TelecommunicationsPrague, Czech Republic51-200 Employees
Daktela is a telecommunications company offering a unified contact center platform designed for small and mid-sized businesses. The solution consolidates voice, email, SMS, web chat and social messaging into a single system to support omnichannel customer interactions. It combines a virtual PBX, real-time analytics, and an integrated CRM and helpdesk, with an API to connect other applications. The company also provides global voice services and DID numbers from more than 70 countries, along with around-the-clock support. Based in Prague, Czechia, Daktela serves more than 600 customers worldwide, including notable names such as T-Mobile and MetLife, and in 2024 integrated with Zapier to enable cross-system workflow automation.