Technology Modernization Desert Water Agency has recently launched a new billing system and customer portal, indicating a focus on upgrading digital infrastructure to improve customer engagement and operational efficiency.

Leadership Transitions With the recent retirement of long-standing General Manager Mark Krause and the appointment of Esther Saenz as the new GM, there is potential for offering executive-level consulting, leadership training, or strategic planning services.

Safety and Compliance The agency’s receipt of the H.R. LaBounty Safety Award highlights a strong safety culture, presenting opportunities to offer safety management systems, training solutions, or compliance technology to enhance ongoing safety initiatives.

Sustainability Initiatives Desert Water Agency has historically launched water conservation programs such as grass removal incentives, indicating an openness to solutions that support sustainability, water efficiency, and environmental impact reduction.

Operational Focus As a not-for-profit public agency managing water for a large area with a modest staff size, DWA may benefit from cost-effective utility management tools, operational analytics, and maintenance solutions tailored to mid-sized utilities.