DiRAD Technologies Email Format
TelecommunicationsNew York, United States11-50 Employees
DiRAD Technologies operates in the telecommunications sector with a focus on the contact center stack. The company develops and implements software for contact centers and provides voice self-service options and mass notification capabilities. Its engineering team has built AI-powered virtual assistants and chatbots designed to fill gaps when live agents are unavailable, creating adaptable applications that can respond autonomously. Based in Clifton Park, Upstate New York, DiRAD serves organizations seeking modernization of their customer engagement and communications workflows. It positions itself as an innovation-oriented partner, aiming to help customers do more with fewer resources through automation and notification capabilities. In January 2020, the company announced the launch of an innovative chatbot.