Digital Billing Opportunity to upsell modern utility customer experience solutions by highlighting the new customer billing portal launched in June 2025, offering digital billing, self-service tools, and payment integrations to reduce overhead and improve cash flow.

Medium-Sized Utility Target their scale (11-50 employees, serving 20,000 customers) for enterprise-grade but cost-conscious solutions such as cloud-based asset management, predictive maintenance for 9 pumping stations, and SCADA integration to optimize wastewater treatment operations.

Infrastructure Growth Position services around expanding wastewater treatment capacity and aging-infrastructure upgrades, including modernization of pumping stations and sewer network analytics to support compliance, efficiency, and environmental reporting.

Regulatory Readiness Offer compliance-oriented solutions (data reporting, EPA/IDPH alignment, environmental monitoring) and audit-ready dashboards that streamline permitting, reporting, and environmental impact disclosures.

Tech Stack Alignment Leverage familiarity with WordPress, Microsoft 365, Google Analytics, and SEO tools to propose integrated digital engagement, site reliability, and data analytics deployments that reduce manual processes and improve public-facing communication.