eClerx Customer Operations Employee Directory
Outsourcing/OffshoringPennsylvania, United States5001-10000 Employees
eClerx Customer Operations is based in Philadelphia, Pennsylvania, and provides operational expertise and domain knowledge aimed at supporting the cable and telecommunications sector. Its offerings focus on improving the customer journey by refining processes and touchpoints to enhance the overall experience. By aligning operations with customer needs, it seeks to improve sales and retention while lowering service costs and boosting satisfaction for both customers and employees. The firm operates in the outsourcing and offshoring consulting space and is a sizable organization serving large clients in its industry.