Cloud Productivity Footprint The company relies on cloud-based productivity via Microsoft 365, signaling openness to cloud services. This presents opportunities to upsell or optimize productivity and security solutions like advanced Microsoft 365 security, MFA, data backup and recovery, email protection, and managed IT services tailored for small utilities.

Customer Support Stack Using Re:amaze for customer interactions suggests a modern support workflow. Potential sales angles include CRM integration, AI-assisted chat and ticket routing, knowledge base optimization, SLA tracking, and bundles that connect customer support with billing or outage notification channels.

Web Security Posture Adoption of reCAPTCHA, security headers, and Nginx indicates attention to web security. Opportunities exist to offer web application firewall, bot management, vulnerability scanning, secure configuration hardening, automated backups, and compliance-focused security services.

SMB Utility Transformation As a small-to-mid-sized utility with growth potential, there is a need for digital transformation in billing, customer portals, outage management, field service, and asset/meter data management. Propose targeted software solutions for CIS/ERP, CRM, EAM/field service, IoT integration, and data analytics that improve efficiency and customer experience.

Regional Growth Focus Located in Tennessee, with regional peers in the utilities space, creating partnerships and pilots with local government or co-ops could accelerate adoption. Emphasize scalable, locally supported solutions and references within the Southeast to support procurement decisions.