Experience Engineering Employee Directory

Business Consulting and ServicesMinnesota, United States11-50 Employees

Experience Engineering is a small consultancy in the business consulting and services sector, based in Eden Prairie, Minnesota. For more than three decades, the firm has helped organizations translate everyday interactions between customers and employees into measurable business outcomes. Led by founder and Chief Experience Officer Lou Carbone, who helped shape the early customer experience movement, the team collaborates with organizations across sectors such as hospitality, healthcare, retail, and financial services. They identify gaps between the experience an organization believes it delivers and what customers actually perceive, and they design strategies to align each interaction with the brand promise. They implement sustainable systems to make high-quality experiences repeatable and scalable, supporting loyalty and durable competitive differentiation.

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