Regulatory Collaboration Opportunity to position compliance and regulatory tech solutions by aligning with FOS modernisation efforts and joint consultations with FCA and HM Treasury, offering services that streamline redress process modernization and policy implementation.

Redress Modernisation FOS is actively partnering to modernise the redress system. This creates potential for solutions around digital case intake, automated decision support, and analytics to improve fairness, speed, and consistency in complaint resolution.

Digital Workplace The tech stack shows heavy use of Azure services and ServiceNow; there is appetite for integrated, secure, cloud-native tooling, data orchestration, and workflow automation to support large volumes of consumer inquiries and case management.

Scale and Engagement With over 1,000 employees and more than a million consumer inquiries annually, there is demand for scalable customer service enhancements, knowledge management, and collaboration platforms to improve throughput and customer satisfaction.

Governance and Partnerships Active engagement with FCA, HM Treasury, and external legal partners suggests opportunities in governance, risk, and regulatory reporting tooling, as well as advisory services for policy implementation and impact analysis.