Focus Answering Service Employee Directory

TelecommunicationsMaryland, United States11-50 Employees

Focus Answering Service operates in the telecommunications field, providing outsourced customer-contact capabilities. Its offerings include professional answering, order taking, website-based answering, fulfillment, and support-line management, along with functions such as credit card authorization, dealer locating, help desk, call center services, voicemail, and receptionist duties for a diverse client base. The company supports customer interactions across phone, email, and text chat, and can handle appointments or orders while updating a client's database on their website.
Headquartered in Eldersburg, Maryland, the firm is a small to mid-sized provider that serves businesses needing scalable, multi-channel communication support. In 2022, the company was recognized with the ATSI Award of Excellence, reflecting industry acknowledgment of its service quality.

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