Freshworks Email Format
Software DevelopmentCalifornia, United States5001-10000 Employees
Freshworks is a software company focused on customer and employee experience tools. It develops enterprise-grade service software that is powerful yet easy to use and quick to deliver results. The company emphasizes a people-centric approach to AI designed to reduce friction and boost employee effectiveness and organizational productivity. Based in San Mateo, California, Freshworks serves a broad global customer base, including brands such as Bridgestone, New Balance, Nucor, S&P Global, and Sony Music. Its CX and EX offerings aim to improve loyalty and service efficiency by enabling consistent, streamlined interactions; in May 2026 it published The Global Cost of Complexity Report, a survey of IT professionals highlighting mid-market AI complexity and budget impact.