FTO Employee Directory
Outsourcing and Offshoring ConsultingPennsylvania, United States201-500 Employees
FTO is an outsourcing and offshoring consulting firm that operates an offshore delivery center delivering four key service lines: customer engagement, data entry and acquisition, help desk and technical support, and back-office support. Through a balanced, holistic management approach, the company strives to create a positive work environment, with the aim of translating employee performance into stronger client outcomes. This approach is associated with higher accuracy, improved first-contact resolution, and lower absenteeism and attrition rates among agents. Based in Philadelphia, Pennsylvania, FTO positions itself as a mid-sized provider within the outsourcing and offshoring consulting industry, serving clients that need offshore delivery capabilities for these functions. Its client base comprises organizations seeking efficiency and scale in customer engagement, data entry, help desk, and back-office operations through offshore delivery.
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