Fusion CX Email Format
Outsourcing and Offshoring ConsultingGeorgia, United States5001-10000 Employees
Fusion CX operates in the outsourcing and offshoring consulting space, focusing on the intersection of technology-enabled solutions and human interactions to improve customer experiences. The company combines digital capabilities with personalized, empathetic service across all customer touchpoints. Its approach relies on analytics and AI-enabled tools to understand and anticipate customer needs while its professionals ensure that interactions are meaningful. Its industry footprint spans BFSI, healthcare and life sciences, high tech growth, retail, utility, and telecom, with services tailored to sector-specific challenges. Based in Norcross, Georgia, Fusion CX operates globally, supported by a broad international workforce across 15 countries. In January 2026, the company announced the acquisition of SkyCom BPO, a nearshore BPO with delivery operations across Latin America.