AI-Powered Social Customer Service Get Satisfaction successfully launched the first AI-powered social customer service, presenting an opportunity to market innovative customer support solutions to companies looking to enhance their engagement strategies.

Salesforce Integration With the recent release of the Get Satisfaction Integration on salesforce.com's AppExchange, there is a promising avenue to target Salesforce users and offer them community platform services to bolster their customer interactions.

Customer Community Management Essentials The launch of Community Management Essentials certification course by Get Satisfaction signifies a chance to provide training and consulting services to companies seeking to optimize their online communities for increased customer satisfaction and loyalty.

Executive Leadership Changes The appointment of new executive leadership, such as the hire of an executive chairman, provides an opening to engage with decision-makers and showcase the value of community platforms for enhancing customer relationships and brand differentiation.

Competitive Benchmarking and Collaboration By analyzing and understanding similar companies like Reqtest, Assembla, Axosoft, and Trello, there is an opportunity to differentiate offerings, collaborate on joint ventures, or tailor solutions to meet the varying needs of businesses in the technology and internet industry.