GMS CONNECT Email Format

Hospitals and Health CareFlorida, United States51-200 Employees

GMS CONNECT is a health care-focused call center provider established to support contact center operations for health plans and related associations. Based in Fort Lauderdale, Florida, with facilities in Ft. Lauderdale and Orlando, the company emphasizes staffing flexibility through bilingual hiring to handle sensitive member communications and ensure supervision over programs that manage confidential information. Its services cover a range of patient-facing and member outreach activities, including inbound care, gaps in care, claims status, activation, medication reminders, post-discharge surveys, and physician referrals, aiming to help health plans engage members and monitor outcomes. Since its founding in 1992, GMS CONNECT has served a notable roster of health plan and association clients, including Fortune 500 entities, and reports substantial reach among Medicare, Medicaid, and COVID-19 testing result delivery. The organization positions itself as a trusted partner for critical member engagement needs within the health care sector.

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