Large multi-region reach City One operates across major French and European hubs with 16 locations and a diverse client base, presenting an opportunity to upsell standardized service excellence and cross-region programs to existing clients and new prospects with multi-site needs.

Employee-centric services With a workforce of nearly 5,000 FTEs and a focus on employability, equality of opportunity, and diversity, there is potential to propose enhanced staffing solutions, training programs, and performance analytics to improve customer experience and operational efficiency.

Client experience specialization City One positions its services around customer experience and brand activation in airports, rail hubs, events, and VIP lounges, creating upsell opportunities for premium guest services, loyalty programs, and omnichannel support platforms.

Digital and contracts readiness With a tech stack including Salesforce, DocuSign, WordPress, and various marketing tools, there is scope to propose integrated CRM-driven service delivery, contract management improvements, and data-driven insights to optimize client engagements.

Solid growth and scale Revenue range and broad client base indicate healthy demand; sales discussions can emphasize scalable service packages, performance-based SLAs, and expansion into new verticals or geographies leveraging their established footprint.