Hickory Employee Directory

Technology, Information and InternetNew York, United States11-50 Employees

Hickory, based in New York, United States, offers a technology-driven training solution focused on retention. The platform targets frontline staff such as sales and customer service teams, aiming to keep product knowledge current through ongoing reinforcement rather than one-off sessions. The company operates as a relatively small to mid-sized firm within the technology, information and internet sector. 

A key challenge the tool addresses is the common tendency for training to fade from memory, with roughly 70% of material forgotten within five days. Hickory employs a proprietary algorithm to predict when each employee is likely to forget what they’ve learned and delivers targeted reinforcement exercises to refresh their product knowledge. Its customers are organizations that employ sales and customer service staff who require ongoing product knowledge retention.

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