Tech Driven Guest Leverage Hyatt Regency Austin’s existing tech stack to pitch a unified guest experience and data platform. Integrate Infor HMS, Caterease, Better Cater, Lanyon, Apache Spark, Sprinklr, GraphQL, and Citrix to deliver personalized guest journeys, streamlined catering and events, real-time marketing insights, and faster development of guest-facing apps.

Events and Catering Capitalize on strong catering and events capabilities (Caterease, Better Cater) and Lanyon to grow meetings, events, and F&B revenue. Offer end-to-end event management, menu optimization, mobile ordering, and seamless CRM/loyalty integration with Sprinklr to amplify promotions to World of Hyatt members.

Loyalty Marketing Tap into World of Hyatt member base to drive occupancy and spend. Propose targeted loyalty marketing, personalized offers, and cross-sell opportunities using Sprinklr and GraphQL, aligned with World of Hyatt programs to increase average daily rate and guest lifetime value.

Ops Efficiency Improve operations and margins with data-driven efficiency. Use Infor HMS and Spark analytics to optimize staffing, procurement, inventory, energy usage, and preventive maintenance; offer dashboards and alerts to drive cost savings and guest satisfaction across the property.

Expansion Readiness Enable scalable growth with a future-proof tech backbone. Provide API-first integrations and secure remote access to support expansion into new markets, ensuring standardized PMS, catering, marketing, and loyalty integrations across Hyatt properties as they grow.