Global Customer Base IBEX serves leading brands worldwide, handling over 60 million customer interactions annually across multiple regions including North and Latin America, highlighting opportunities to offer tailored customer engagement and CX solutions.

Technological Innovation With recent launches like Wave iX and recognition as a leader in customer experience management, IBEX demonstrates a strong focus on AI-powered digital CX platforms, presenting prospects for advanced automation, AI integrations, and SaaS offerings.

Expanding Leadership Recent strategic appointments of senior executives such as Michael Darwal and Ricky Fields indicate ongoing growth and innovation initiatives, creating potential pathways to introduce new services aligned with their digital transformation goals.

Recognition & Awards IBEX’s recent accolades, including the CUSTOMER Product of the Year Award, emphasize their product innovation in CX technology, suggesting opportunities to collaborate on cutting-edge customer experience solutions.

Regional Expansion With key leadership hires in Jamaica and a diverse geographic presence, IBEX is actively expanding its footprint, offering opportunities to propose localized service enhancements and region-specific digital offerings.