What departments does ICMI have?

ICMI has employees across 11 departments including Program & Project Management, Military & Protective Services, Sales, Marketing, Purchasing.

What is the largest department at ICMI?

The largest department at ICMI is Marketing with 2 employees.

Where are ICMI employees located globally?

ICMI has employees across 7 continents and 18 countries including Gabon, Egypt, Uganda, Indonesia, Philippines.

How has ICMI's team size changed over time?

ICMI's team has decreased from approximately 39 to 35 employees based on available data.

Learn more at LeadIQ.com

ICMI Employee Directory

Q: Who are ICMI's key employees and leadership?

ICMI's key employees include: Chief Coordinator: F. T..

Business Consulting and ServicesNew York, United States51-200 Employees

ICMI is a United States-based company in the business consulting and services industry that specializes in customer management and contact center performance resources. It is located at 605 3rd Avenue 22nd New York, New York 10158 United States. The organization employs between 51 and 200 people. For over three decades, ICMI has provided training, events, consulting, and informational resources to help organizations improve customer experiences and increase contact center efficiency, serving more than 50,000 organizations in 167 countries. ICMI is regarded as an authority on contact center performance excellence and has been cited by major media outlets such as The New York Times and NBC Nightly News.

ICMI Global Highlights

North America
58

United States Of America
54
Mexico
2
Canada
1
El Salvador
1

Asia
16

Indonesia
6
India
6
Philippines
3
United Arab Emirates
1

Africa
12

Egypt
10
Gabon
1
Uganda
1

Europe
11

Italy
4
United Kingdom Of Great Britain And Northern Ireland
4
Finland
2
France
1

Oceania
1

Australia
1

South America
1

Argentina
1

ICMI's Leadership

F. T.
Chief Coordinator
Mobile Phone
Email
A. M.
Account Manager Public Training And Partner Training Program
Mobile Phone
Email
P. O.
Security Chief
Mobile Phone
Email
J. T.
Sales Director
Mobile Phone
Email
J. S.
Conference Director
Mobile Phone
Email
M. T.
Marketing Director
Mobile Phone
Email
A. K.
Md
Mobile Phone
Email
T. L.
Icmi Top 25 Contact Center And Cx Thought Leader 2022
Mobile Phone
Email

ICMI Employee Metrics

100%

50%

2026

2025

Consultant
Media & Communications
Civil Engineering & Construction
Community & Social Services
Engineering
Other
Sales

Contact profiles from ICMI

Name

Title

Contact Info

Location

Last Update

A. M.
Account Manager Public Training And Partner Training Program
Mobile Phone
Email
Oct 22, 2024
F. T.
Chief Coordinator
Mobile Phone
Email
IndonesiaJakarta
Jul 08, 2026
P. O.
Security Chief
Mobile Phone
Email
United KingdomEngland
Dec 18, 2025
J. T.
Sales Director
Mobile Phone
Email
Oct 16, 2024
J. S.
Conference Director
Mobile Phone
Email
Oct 21, 2024
M. T.
Marketing Director
Mobile Phone
Email
Oct 17, 2024
A. K.
Md
Mobile Phone
Email
IndiaUttar Pradesh
Aug 01, 2026
T. L.
Icmi Top 25 Contact Center And Cx Thought Leader 2022
Mobile Phone
Email
Jul 02, 2026
J. R.
Manager
Mobile Phone
Email
PhilippinesNational Capital Region
Feb 26, 2024
J. Q.
Mid Market Customer Success Manager
Mobile Phone
Email
Apr 06, 2023

Frequently Asked Questions

What is ICMI known for?

ICMI was founded in 1985 operates in the Business Consulting and Services industry; you can contact the main corporate office by phone at

+1-719-955-****

. Explore ICMI's company overview page for more information.

What is ICMI's most common email format?

ICMI employees' email format typically follows the pattern of . Trying to find reliable and up-to-date employee contact data? Find more ICMI email formats with LeadIQ.

How many employees does ICMI have currently?

ICMI has approximately 73 employees as of July 2026. These team members are located across 6 continents, including North AmericaAsiaAfrica.

Who are ICMI's key employees and leadership?

As of July 2026, ICMI's key employees include:

Chief Coordinator: F. T.
Account Manager Public Training And Partner Training Program: A. M.
Security Chief: P. O.
Sales Director: J. T.
Conference Director: J. S.

Looking for contact data? Unlock accurate emails and phone numbers for your ideal prospects with LeadIQ.

Everything for prospecting,
in one platform.

What you can expect from LeadIQ:

B2B data verified in real-time
Sync data to your CRM, & add it to an outreach sequence in one click
Integrations with your tech stack for optimal efficiency
A patented AI cold email generator
Account & contact-level job change tracking

Ready to create more pipeline?

Get a demo and discover why thousands of SDR and Sales teams trust
LeadIQ to help them build pipeline confidently.

ICMI Employee Directory

Find ICMI employees' phone numbers or email addresses

Name search is limited — try advanced search instead