What departments does ICMI have?

ICMI has employees across 13 departments including Program & Project Management, Military & Protective Services, Sales, Marketing, Operations.

What is the largest department at ICMI?

The largest department at ICMI is Consultant with 4 employees.

Where are ICMI employees located globally?

ICMI has employees across 7 continents and 19 countries including Gabon, Egypt, Madagascar, Uganda, Indonesia.

How has ICMI's team size changed over time?

ICMI's team has decreased from approximately 39 to 35 employees based on available data.

ICMI Employee Directory

Business Consulting and ServicesNew York, United States51-200 Employees

ICMI is a United States-based company in the business consulting and services industry that specializes in customer management and contact center performance resources. It is located at 605 3rd Avenue 22nd New York, New York 10158 United States. The organization employs between 51 and 200 people. For over three decades, ICMI has provided training, events, consulting, and informational resources to help organizations improve customer experiences and increase contact center efficiency, serving more than 50,000 organizations in 167 countries. ICMI is regarded as an authority on contact center performance excellence and has been cited by major media outlets such as The New York Times and NBC Nightly News.

ICMI Global Highlights

North America
51

United States Of America
47
Mexico
2
Canada
1
El Salvador
1

Asia
19

India
10
Indonesia
5
Philippines
3
United Arab Emirates
1

Africa
13

Egypt
10
Gabon
1
Madagascar
1
Uganda
1

Europe
12

United Kingdom Of Great Britain And Northern Ireland
5
Italy
4
Finland
2
France
1

Oceania
1

Australia
1

South America
1

Argentina
1

ICMI's Leadership

A. M.
Account Manager Public Training And Partner Training Program
Mobile Phone
Email
P. O.
Security Chief
Mobile Phone
Email
J. T.
Sales Director
Mobile Phone
Email
J. S.
Conference Director
Mobile Phone
Email
M. T.
Marketing Director
Mobile Phone
Email
A. K.
Md
Mobile Phone
Email
L. H.
Director Of Operations
Mobile Phone
Email
T. L.
Icmi Top 25 Contact Center And Cx Thought Leader 2022
Mobile Phone
Email

ICMI Employee Metrics

100%

50%

0%

2026

2025

Consultant
Media & Communications
Civil Engineering & Construction
Community & Social Services
Engineering
Other
Sales

Contact profiles from ICMI

Name

Title

Contact Info

Location

Last Update

A. M.
Account Manager Public Training And Partner Training Program
Mobile Phone
Email
Oct 22, 2024
P. O.
Security Chief
Mobile Phone
Email
United KingdomEngland
Dec 18, 2025
J. T.
Sales Director
Mobile Phone
Email
Oct 16, 2024
J. S.
Conference Director
Mobile Phone
Email
Oct 21, 2024
M. T.
Marketing Director
Mobile Phone
Email
Oct 17, 2024
A. K.
Md
Mobile Phone
Email
IndiaUttar Pradesh
Dec 19, 2025
L. H.
Director Of Operations
Mobile Phone
Email
United StatesMaryland
Mar 18, 2026
T. L.
Icmi Top 25 Contact Center And Cx Thought Leader 2022
Mobile Phone
Email
Jun 23, 2026
L. F.
National Account Manager
Mobile Phone
Email
United StatesPennsylvania
Mar 18, 2026
A. R.
Training Operations Manager
Mobile Phone
Email
United StatesGeorgia
Oct 17, 2024

Frequently Asked Questions

What is ICMI known for?

ICMI was founded in 1985 operates in the Business Consulting and Services industry. The company's main headquarters is located in 605 3rd Avenue 22nd New York, New York 10158 United States; you can contact the main corporate office by phone at

+1-719-955-****

. Explore ICMI's company overview page for more information.

What is ICMI's most common email format?

ICMI employees' email format typically follows the pattern of . Trying to find reliable and up-to-date employee contact data? Find more ICMI email formats with LeadIQ.

How many employees does ICMI have currently?

ICMI has approximately 73 employees as of June 2026. These team members are located across 6 continents, including North AmericaAsiaAfrica.

Who are ICMI's key employees and leadership?

As of June 2026, ICMI's key employees include:

Account Manager Public Training And Partner Training Program: A. M.
Security Chief: P. O.
Sales Director: J. T.
Conference Director: J. S.
Marketing Director: M. T.

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ICMI Employee Directory

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