What departments does ICMI have?

ICMI has employees across 11 departments including Military & Protective Services, Sales, Marketing, Program & Project Management, Customer Success.

What is the largest department at ICMI?

The largest department at ICMI is Marketing with 2 employees.

Where are ICMI employees located globally?

ICMI has employees across 5 continents and 17 countries including Egypt, Gabon, Madagascar, Uganda, India.

How has ICMI's team size changed over time?

ICMI's team has decreased from approximately 39 to 37 employees based on available data.

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ICMI Employee Directory

Business Consulting and ServicesNew York, United States51-200 Employees

ICMI is a United States-based company in the business consulting and services industry that specializes in customer management and contact center performance resources. It is located at 605 3rd Avenue 22nd New York, New York 10158 United States. The organization employs between 51 and 200 people. For over three decades, ICMI has provided training, events, consulting, and informational resources to help organizations improve customer experiences and increase contact center efficiency, serving more than 50,000 organizations in 167 countries. ICMI is regarded as an authority on contact center performance excellence and has been cited by major media outlets such as The New York Times and NBC Nightly News.

ICMI Global Highlights

North America
54

United States Of America
50
Mexico
2
El Salvador
1
Canada
1

Asia
18

India
10
Indonesia
5
Philippines
2
United Arab Emirates
1

Africa
14

Egypt
11
Gabon
1
Madagascar
1
Uganda
1

Europe
12

Italy
5
United Kingdom Of Great Britain And Northern Ireland
4
Finland
2
France
1

South America
1

Argentina
1

ICMI's Leadership

F. T.
Chief Coordinator
Mobile Phone
Email
P. O.
Security Chief
Mobile Phone
Email
J. T.
Sales Director
Mobile Phone
Email
J. S.
Conference Director
Mobile Phone
Email
M. T.
Marketing Director
Mobile Phone
Email
A. M.
Account Manager Public Training And Partner Training Program
Mobile Phone
Email
J. Q.
Mid Market Customer Success Manager
Mobile Phone
Email
S. H.
Associate Marketing Manager
Mobile Phone
Email

ICMI Employee Metrics

100%

50%

2026

2025

Consultant
Media & Communications
Civil Engineering & Construction
Community & Social Services
Engineering
Other
Sales

Contact profiles from ICMI

Name

Title

Contact

Location

Last Update

F. T.
Chief Coordinator
Mobile Phone
Email
Indonesia, Jakarta
Sep 06, 2026
P. O.
Security Chief
Mobile Phone
Email
United Kingdom, England
Aug 06, 2026
J. T.
Sales Director
Mobile Phone
Email
Oct 16, 2024
J. S.
Conference Director
Mobile Phone
Email
Oct 21, 2024
M. T.
Marketing Director
Mobile Phone
Email
Oct 17, 2024
A. M.
Account Manager Public Training And Partner Training Program
Mobile Phone
Email
Oct 22, 2024
J. Q.
Mid Market Customer Success Manager
Mobile Phone
Email
Apr 06, 2023
S. H.
Associate Marketing Manager
Mobile Phone
Email
Oct 16, 2024
K. M.
Operation Manager
Mobile Phone
Email
India, Uttarakhand
Sep 03, 2026
T. L.
Icmi Top 25 Contact Center And Cx Thought Leader 2022
Mobile Phone
Email
Sep 07, 2026

Frequently Asked Questions

What is ICMI known for?

ICMI was founded in 1985 and operates in the Business Consulting and Services industry. You can contact ICMI's main corporate office by phone at

+1-719-955-****

. Explore ICMI's company overview page for more information.

What is ICMI's most common email format?

ICMI employees' email format typically follows the pattern of FLast@icmi.com. Trying to find reliable and up-to-date employee contact data? Find more ICMI email formats with LeadIQ.

How many employees does ICMI have currently?

ICMI has approximately 73 employees as of August 2026. These team members are located across 5 continents, including North America, Asia and Africa.

Who are ICMI's key employees and leadership?

As of August 2026, ICMI's key employees include:

Chief Coordinator: F. T.
Security Chief: P. O.
Sales Director: J. T.
Conference Director: J. S.
Marketing Director: M. T.

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ICMI Employee Directory

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