Inkpact

Marketing ServicesEngland, United Kingdom11-50 Employees

Inkpact operates in marketing services, helping brands improve sales and Customer Lifetime Value by delivering handwritten notes triggered across the customer journey. The notes are written by real people on branded stationery and mailed to customers, providing a human touch that cuts through digital communications. The service supports retention, upselling, customer acquisition, or expressions of thanks or apologies, integrating into various customer touchpoints.

Based in London, England, Inkpact operates with a small to mid-sized team, positioning itself as an alternative to mass digital messaging within e-commerce. Its client roster includes major brands such as John Lewis, Facebook, Orlebar Brown, Tiffany, and Gymshark, illustrating a breadth of reach across sectors. A core element of its model is the Scribe Tribe, a diverse group of freelance writers who craft handwritten notes on branding stationery, with the company aiming to provide writing opportunities and community for scribes.

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