Integrated Loyalty Systems Email Format

Business Consulting and ServicesFlorida, United States2-10 Employees

Integrated Loyalty Systems focuses on improving the human side of healthcare by helping providers enhance the patient and care-team experience. The firm collaborates with hospitals, outpatient sites, rehab facilities, hospice programs, long-term care settings, and MD offices, guiding them to operationalize patient-centered practices without imposing a fixed script. Its approach combines evidence-based techniques with design work, while enabling staff to shape their own culture and processes across the care journey, from admissions to discharge.

Founded in 2001 by Jake Poore and Brian Wong, M.D., the company is based in Orlando, Florida. It addresses multiple handoffs within healthcare—from admissions and the Emergency Department to inpatient care and behind-the-scenes personnel—emphasizing shared responsibility for a better patient experience. The firm operates with a small team and sits within the Business Consulting and Services industry, focusing on helping healthcare organizations operationalize exceptional patient experiences.

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