Interactive Response Technologies, (IRT) Email Format

Outsourcing and Offshoring ConsultingFlorida, United States51-200 Employees

Interactive Response Technologies, an iQor Company, operates within the outsourcing and offshoring consulting sector, delivering contact center and BPO services through multiple brands. The firm focuses on customer relationship management by providing dedicated, shared, and hybrid call center outsourcing solutions, aiming to drive reliable service outcomes for a diverse client base. Its history includes a merger in 2010 with Cyber City Teleservices Group, expanding its footprint to include call center operations in Florida, Texas, and Oklahoma, alongside its international partners in the Philippines and Panama.
Based in Fort Lauderdale, Florida, the company serves a wide range of industries, including financial services, telecommunications, healthcare, retail, and education, among others. It caters to Fortune 500 and Middle Market clients, offering scalable call center capabilities designed to improve customer interactions and operational efficiency. A recent development noted is recognition for call center excellence at an industry conference in 2017, reflecting ongoing activity within its service ecosystem.

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