InteractiveTel, Inc Email Format
TelecommunicationsTexas, United States51-200 Employees
TotalCX is the brand used by InteractiveTel, Inc, a Houston-based telecommunications company focused on customer experience management. The offering integrates automation, AI-enabled insights, real-time assessments, staff augmentation, and Hosted PBX to help clients scale and collaborate. It captures and analyzes voice and text communications in real time, alerting stakeholders to accelerate decision-making and improve customer experience and business results. More than 4,000 businesses, from startups to Fortune 500 companies, rely on TotalCX solutions. In 2024, leadership changes were announced, including appointments to chief technology and chief experience roles. In May 2024, TotalCX was acquired by CallRevu, marking a significant ownership change and potential strategic direction for the business and its customers.