Growth momentum Intercity is expanding its managed IT services and has recently created 50 new Midlands jobs, signaling strong regional growth and potential for additional MSP engagements, especially around scalable IT support, cloud, and security services.

Strategic acquisitions The acquisition of Centrality and Chandler Communications positions Intercity as a Microsoft focused MSP with broader capabilities, opening cross-sell opportunities in Microsoft 365, Azure, security, and governance offerings for existing and new clients.

Microsoft focus With Centrality as a long-standing Microsoft partner and the MSPS designation, there is a clear path to pursue clients needing advanced Microsoft solutions, licensing optimization, and managed security around Microsoft workloads.

Chamber partnerships Official technology partnerships with Black Country Chambers of Commerce create access to regional business networks, enabling targeted outreach to SMEs in need of cloud, IT, and cyber security modernization services.

AI and governance Recent leadership discussions on bottom-up AI adoption governance highlight appetite for AI strategy, ADP governance, and security implementations, suggesting opportunities to offer AI readiness assessments and compliant AI enablement services.