ISI Analytics Email Format

Software DevelopmentIllinois, United States201-500 Employees

ISI Analytics provides queue analytics that reveal how call queues perform, offering visibility into caller journeys and wait times without requiring a full contact center deployment. The platform integrates with Cisco, Webex, and Microsoft Teams, and also supports Avaya, enabling organizations to monitor call handling and the overall customer experience. Delivered as a software-as-a-service, it emphasizes cost efficiency and simplicity relative to traditional contact center infrastructure.

The company targets organizations that operate using these unified communications platforms and seek to optimize queue performance and agent effectiveness. Based in Bannockburn, Illinois, it positions itself as a mid-sized software development firm delivering CDR reporting and unified communications analytics for leading platforms. A recent development included participation in Cisco Live 2026, where the CEO outlined the concept of the Queue Performance Index.

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