ITSM Academy

IT Services and IT ConsultingUnited States11-50 Employees

ITSM Academy is a United States–based provider of accredited training focused on service management and IT practices. Established in 2004 and described as female-owned, the organization offers programs for individuals, small teams, and larger groups across IT service management, ITIL, DevOps, site reliability engineering, value stream mapping, employee experience, process design, and agile service management. Courses are designed to combine formal instruction with an interactive learning experience, aiming to balance rigorous education with engaging delivery. The company operates within the IT services and IT consulting sector, delivering education and certification-oriented solutions to professionals seeking structured, industry-recognized curricula.

Based in the U.S. with a relatively small business footprint, ITSM Academy positions itself as a specialized training provider within the broader IT and service management ecosystem. A recent development noted in public sources is the launch of an SRE Foundation course, indicating ongoing expansion of its offerings to cover emerging areas in the field, alongside established ITIL and DevOps training. The organization serves individuals and organizations seeking standardized, accredited paths to improve service management practices and related capabilities.

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