IVR Technology Group Employee Directory

TelecommunicationsNew York, United States11-50 Employees

IVR Technology Group provides automated voice survey services that integrate with Qualtrics to support customer experience programs in contact centers. It runs both post-call and outbound Qualtrics Voice Surveys, capturing real-time feedback that appears in the Qualtrics dashboard. The approach emphasizes brief, phone-based surveys designed to respect customers’ time while delivering timely insights into the customer journey.

Headquartered in Buffalo, New York, the firm operates within the telecommunications landscape and maintains a small-to-midsized team. A notable recent development was a December 2021 partnership with Radish Systems, reflecting its continued collaboration in expanding its survey offerings.

Sign up for free to view info

Company overview Email format